Support Center

Find answers, talk to our team, and stay informed about GigXplore best practices.

Getting Started

Profiles, onboarding, and platform basics.

Payments & Escrow

Funding, payouts, taxes, and invoices.

Trust & Safety

Security guidelines and dispute resources.

Getting Started

Create a Winning Profile

Tips to complete your freelancer or client profile.

Freelancer guide • Client guide

Submit Proposals That Stand Out

Structure your bid, attach work samples, and align on milestones.

Review proposal room

Collaborate in Messages

Use workrooms, attachments, and video calls for each contract.

Open collaboration tools

Manage Contracts Efficiently

Track milestones, approvals, and timeline adjustments.

View contracts dashboard

Payments & Escrow

Funding Escrow

Manage balances and link payment methods.

Wallet Overview

Releasing Payments

Approve milestones and trigger payouts.

Manage Contracts

Invoices & Taxes

Download statements and update tax forms.

Payment Processing

Need assistance? Contact our billing team directly at finance@gigxplore.com.

Trust & Safety

Stay Protected

Always communicate and transact within GigXplore to maintain coverage.

Resolve Issues Quickly

Learn how to escalate concerns and submit documentation.

Visit Dispute Center

Community Guidelines

Respectful collaboration keeps the marketplace safe.

Read policies

Report Suspicious Activity

Flag accounts or messages that seem fraudulent.

Submit a Support Ticket

Response times: Standard 24h • Urgent 4h